We stand behind our products 100%. If for any reason you are not satisfied with your purchase, please call us within 24 hours and let us know.
Freshness Guarantee – We back all of the selections on this web site in this catalog with a freshness guarantee. If, for any reason, the arrangement does not meet your expectations for freshness within 24 hours, we will replace it. (Spring and seasonal flowers, which have a natural short vase life, are excluded.)
Substitutions of flowers and colors may occur depending on seasonality and quality available on the market. Please know that our designers have the utmost concern about creating the most beautiful arrangement for your special occasion.
Return, Refund & Cancellation Policy
At Lake Forest Flowers, we take great pride in creating beautiful floral designs and providing exceptional customer service. As a family-owned business serving our community since 1917, we want every customer to have a wonderful experience. If you have a concern about your purchase, please contact us so we can help.
Fresh Flowers & Plants
Fresh flowers and plants are perishable products that require proper care and handling. All fresh floral arrangements, bouquets, and plants are final sale and are not eligible for traditional returns or exchanges. Your satisfaction matters to us. If you have a concern about the quality of your flowers or plants, please contact us within *24 hours of delivery or pickup*. We ask that you provide photographs of the product and a description of your concern so our team can review the situation.
After reviewing your concern, Lake Forest Flowers may offer an appropriate resolution, which could include a replacement, store credit, or refund, depending on the circumstances.
*Replacement Policy:* If a replacement is approved, the original arrangement or plant must be returned to Lake Forest Flowers. The original item may be collected by our delivery team or brought back to our store. If we deliver a replacement, the original item must be available for pickup at the time of delivery.
Please note that the longevity of fresh flowers varies by variety, season, and environmental conditions. Proper watering, placement, and care are important to maximize the life of your flowers.
Merchandise & Gifts
*All merchandise sales are final.* We do not accept returns or exchanges on merchandise, gifts, containers, candles, home décor, or other nonperishable retail products.
If an item arrives damaged or defective, please contact us promptly (within 24 hours) so we can review the issue and determine an appropriate resolution.
Flower Substitutions
Flowers are seasonal products, and availability can change due to growing conditions, weather, and market supply.
If a particular flower or container is unavailable, we reserve the right to substitute materials of comparable value while maintaining the overall style, color palette, and design intent of your selection. We make every effort to preserve the look and feel of the arrangement you ordered.
Individual flowers may vary in color, size, and stage of bloom. Some flowers may arrive partially closed so that they can open and be enjoyed for a longer period.
Holiday Orders & Cancellations
Holiday orders require advance planning, flower purchasing, and design preparation.
For holiday orders, cancellations must be requested *at least 48 hours before the scheduled delivery or pickup date*. Cancellation requests received less than 48 hours before the scheduled delivery or pickup may not be eligible for cancellation or a refund.
Certain custom and special-order products may be subject to additional terms communicated at the time of purchase.
Dance Flowers & Special Occasion Orders
All dance floral orders, including corsages, boutonnieres, and other flowers ordered for dances, proms, and homecoming events, are *final sale and cannot be canceled*.
These products are prepared specifically for each customer’s order and require advance purchasing and design preparation. Please review your order details carefully before submitting your purchase.
Weddings & Special Events
Wedding flowers and special event floral designs are customized services governed by the terms and conditions outlined in the applicable contract.
All payment schedules, cancellation terms, and refund policies for weddings and special events are specified in the signed agreement between Lake Forest Flowers and the client.
Please refer to your contract for the terms applicable to your event.
Delivery Concerns
If your order has not arrived as expected, was delivered to the wrong location, or arrives damaged, please contact us promptly (within 24 hours) so we can investigate and determine an appropriate resolution.
Please ensure that delivery instructions and recipient information are accurate when placing your order. Incorrect addresses may incur additional delivery fees.
Contact Us
We appreciate your business and the opportunity to serve you. If you have questions about a purchase or need assistance with an order, please contact us directly through the contact us page or by phone: 847-234-0017.
Thank you for choosing Lake Forest Flowers. We appreciate your trust in our team and look forward to helping you celebrate life’s special moments with flowers.